Shipping & Returns

   We want you to feel confident when shopping with Royal HUB. Returns are free, and customers will not be charged return shipping costs when returning an item under this policy.

   For most online purchases, you have the right to cancel your order within 14 days of receiving your goods, subject to applicable legal exceptions. If your order contains multiple items delivered separately, the cancellation period generally starts when you receive the final item.

   To request a return, contact us through the website chat or the support section available on our website. Please provide your order details and explain the reason for your request so we can guide you through the process.

   After notifying us of your cancellation, you generally have a further 14 days to send the goods back.

   Please take reasonable care of items while they are in your possession and include any accessories or components supplied with them, where possible.

Certain products may be excluded from the standard cancellation right where an applicable legal exception applies, such as specific sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

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1. Faulty, Damaged or Incorrect Items

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   If an item arrives faulty, damaged or different from what you ordered, please contact us through the website chat or the support section.

We will help you understand the available options and arrange the appropriate next steps. Return shipping will be free.

   Your statutory consumer rights remain protected under applicable UK law. Depending on the circumstances, you may be entitled to a refund, repair or replacement. This policy does not limit those rights.

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2. Refunds

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   Once your return or cancellation has been approved and the applicable conditions have been met, refunds will generally be issued to the original payment method.

   Where required by law, refunds will be processed within the applicable legal timeframe. For cancellations, this is generally within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first.

   Where legally required, the refund will also include the cost of the standard delivery option originally offered.

Please note that the time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.

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3. Cancelling an Order

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   If you wish to cancel an order before it has been dispatched, please contact us through the website chat or support section as soon as possible.

   We will do our best to assist, although cancellation may not always be possible once an order has entered the dispatch process. Your statutory cancellation rights will still apply where relevant.

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4. How to Contact Us

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   For questions about shipping, returns, cancellations or refunds, please contact Royal HUB through:

• Website Chat

• Support Section on Our Website

Please include your order number and relevant details so we can assist you more efficiently.

5. Your Legal Rights

   Nothing in this policy affects or limits your statutory rights under applicable consumer protection law in the United Kingdom.

Where this policy differs from a legal requirement, the applicable law will take precedence.